Making a complaint

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Chambers aims to provide exemplary standards of work and service and we welcome feedback on any aspect of your dealings with us.  We hope the situation will never arise, but if you feel something has gone wrong and you wish to make a complaint, please read our complaints policy or call our senior clerk Stephen Smith on 020 7643 5000, who would be happy to discuss the matter with you and advise you on how to proceed.

If you are unhappy with the final response to your complaint, or if it has not been dealt with within 8 weeks, you have a right to complain to the Legal Ombudsman (LeO).

If you wish to complain to the Legal Ombudsman you must do so either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

The LeO can generally be used by individuals, small businesses, and charities. For a full list of parties who may use the Ombudsman’s services, please see https://www.legalombudsman.org.uk/?faqs=who-can-use-our-service 

You can write to the Legal Ombudsman at:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Telephone: 0300 555 03333

Email: enquiries@legalombudsman.org.uk  

More information about the Legal Ombudsman is available on their website: https://www.legalombudsman.org.uk/

The Ombudsman holds the decision data about legal professionals, which can be found at http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman-decision-data.

The Bar Standards Board also records which barristers hold a current practising certificate and whether a barrister has any disciplinary findings against them. You can search for this information on the Bar Standards Board’s website at https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html

 

 

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